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Boost your sales conversion with an AI-powered end-to-end integrated solution designed to increase agent productivity, customer satisfaction, and campaign ROI.
Did You Know? Well-targeted telemarketing campaigns can achieve response rates of 5%–30%, far exceeding traditional mail which typically yields only 1–2%.
Without an AI-powered system, sales teams often face serious operational challenges.
Agents spend too much time on non-revenue activities such as manual dialing and lead qualification.
Without AI-based lead scoring, businesses may lose 30–40% of high-value prospects that could otherwise be converted.
Labor costs can rise by 20–30% just to handle manual tasks that could otherwise be fully automated.
*) Research by Independent Consulting & eCentrix Research and Development Team
eCentrix Telemarketing System (TMS) is an integrated software platform that combines Call Center and Telesales processes into a single, fully web-based application.
All features work collectively to improve agent productivity, customer satisfaction, and campaign ROI — while significantly reducing operational inefficiencies.
Intelligently recommends products to the right prospects
Manage multiple campaigns and products simultaneously
Automated calling to save valuable agent time
Quality assurance & automated agent performance scoring
AI-powered system implementation delivers immediate, measurable impact on telemarketing operations.
Automated system identifies and qualifies prospects (source: Gartner)
AI-Powered Dialing reduces agent idle time (source: Forrester)
More personalized conversations through customer data analysis (source: Salesforce)
Driven by AI insights and data-driven intelligence (source: McKinsey)
Real impact of eCentrix AI-based TMS implementation on business operations
eCentrix TMS comes with a complete set of modules supporting every stage of the telesales journey.
Call Center System + Automatic Dialing
IP-PBX, CTI, Voice Recording, Monitoring, Reporting
Media Channel Platform
Email & SMS, Social Media & WhatsApp fully integrated
Telesales Application
Agent Outbound, Agent Inbound, QA Team, Branch
Mobile Sales Application
Remote Agent Telesales from anywhere
Escalate your campaigns with automated robocall features that integrate directly with the TMS.
The key features that make eCentrix TMS the leading telemarketing platform in Indonesia.
Full-Web Based
Access from anywhere with no installation required
Integrated Solution
Call Center + Telesales in one platform
Multi-Campaign / Product
Manage multiple campaigns simultaneously
WhatsApp, Email & SMS
Direct omnichannel integration
Enhance QA Process
Record & score agent quality
Mobile Sales Application
Remote agents via web & mobile
User Mgt & Authority
Strict user access management
Audit Trail & High Availability
Data security & high uptime guaranteed
The eCentrix team is ready to help you design an AI-powered telemarketing solution tailored to your business needs and conversion targets.