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e-CentriX TMS (Telesales Management System) |
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Optimize every phase from the initial campaign strategy to successfull closure, cross-selling and up-selling
e-CentriX TMS effectively integrates sales and telemarketing processes with the e-CentriX Contact Center, a continuous feedback loop that manages customer contacts against your sales and telemarketing objectives. e-CentriX TMS can help optimize every phase of this cycle – from the initial campaign strategy to successful closure, cross-selling and up-selling.
Contact Center Performance Optimization product line: by synchronizing people, technology and processes, our Contact Center Performance Optimization products help maximize agent performance and improve operations by enhancing quality, increasing customer contacts and optimizing contact center resources. The e-CentriX Software performance optimization products-Response Management, Contact Management, Prospect Data Management, Campaign Management, Incentive Management, Assignment Management, TMS Reporting and User & Security Management are designed to reduce labor costs, enhance service levels and align performance with business goals.
Features
• Inbound and Outbound Contact Management
• Multiple Database Connectivity
• Web-Based User Interface
• Prospect Upload table mapping
• Data Validation Capabilities
• Campaign role Creation
• Execution of Multiple Campaigns
• Real Time Data Access
• Greeting, Closing, & Follow Up script
• Template of Predefined Response Content
• Appointment alerting
• Flexible incentive role
• Robust Reporting Capability |
Solutions and Products 