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Improving Customer Satisfaction by giving measured services. Provide a one stop solution Customer Care Center. From hardware to software backed by state-of-the-art technology.
Que-X Systems develop and markets customer queuing system and CRM solution for
today’s dynamic e-business environment. As proven solutions, Que-X doing intelligent multitasking, both handling customer queue flow while generating on-line real time statistic and monitoring. With Service Performance Indicator, it helps you keeps on track measured service and optimize your staffing. Using IP-Based technology, Que-X links your customer care center situation to internet or intranet for easy real time remote view.
Que-X SERVER
Main application, it is managing queuing activities and records all transaction. All other support modules are connected with Que-X SERVER. In basic architecture, it is
connected with dot matrix main display hardware that will show called ticket number, counter number and direction.
Que-X GATE
Computer-based ticket dispensers, with touch-screen monitor displaying interactive service buttons. To get ticket (s), all customer (s) need to do is touch the button on touch screen, and ticket paper will printed from ticket printer. Since it is software-based application, touch-screen menu and the background can be change and customized with your organization profile.
Que-X COUNTER
It has the same function as keypad on hardware-based Management Queuing System. Run on Windows operating system environment, small and user friendly virtual keypad. Interaction with customer such as (calling, re-calling, forwarding, transaction, etc.) will use this application. Que-X counter also equipped with dot matrix counter display and will show called ticket number. |
Solutions and Products 