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e-CentriX IVR ( Interactive Voice Response ) |
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Offers a new level of freedom to conduct transaction 24 hours a day, seven days a week
e-CentriX IVR System (Interactive Voice Response) e-CentriX™ IVR provides package software and hardware, providing IVR capabilities for the Unix, Linux and Windows platform. Interactive Voice Response (IVR) applications enable callers to query and modify database information over their telephone by dialing digits on their telephone. Callers can use their touch-tone pad to input requests to do, such as ordering a product, obtaining a work schedule, or requesting account balance information, and the database speaks information back to the caller using Text-to-Speech.
e-CentriX™ IVR provides an interface to manages faxes data like fax on demand, fax broadcast, and never busy fax. e-CentriX™ IVR offers customers and businesses a new level of freedom by enabling them to conduct transaction 24 hours a day, seven days a week. Features: • Multi-level auto attendant • Multiple levels of prompts • Customized Call Flow and Prompt • Database connection with ODBC link or native driver • ANI (Automatic Number Identification) detection • Fax capability like : fax on demand, never busy fax, and fax broadcast • Fax tone detection • Transaction – processing applications • Advanced Feature : Audiotext • Unified Messaging System Integration • Text-to-speech (for English only) • Automatic Speech Recognition
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