Buying a call center software solution is a major investment for most companies, both from a monetary and a business standpoint. Many businesses are challenged when it comes to finding advance but cost-effective inbound / outbound call center software. One of the leaders in call center software in Indonesia  is PT. Intelix Global Crossing. They have provided call center management software solutions since 2001. Their leading product is called e-centrix. They target customers with needs in telemarketing, desk collection, Customer Service in telecommunication provider, banking and financial services. Group product of e-centrix includes IP PBX, included inbound ACD, much like PBXs offer. With roll-over ACD groups, auto-attendants, screen-pops, intelligent routing, it offers all the features most companies need for managing their call centers. The IVR portion can collect data from prompts and route callers accordingly, and calls can be transferred both within the call center and to offsite numbers. e-centrix incorporates all the essential functionality required by today's leading contact centers while remaining unrivaled in terms of features, flexibility and affordability. e-centrix call center software suite includes an advanced predictive dialer, inbound ACD, auto dialer, call blending, IVR, home-based agents, email messaging, quality monitoring, flexible script designer and digital recording to name just a few features.